ServiceNow Business Analyst - Infrastructure Background
Fully RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 10+ years
- Required Skills
- ServiceNow
Requirements
- Minimum 10 years of experience as a Business Analyst
- At least 5 years focusing on ServiceNow implementations
- Strong background in IT infrastructure, including networks, servers, storage, virtualization, and cloud services
- Deep knowledge of ServiceNow ITSM, ITOM, ITAM modules
- Proven experience in configuring, customizing, and managing the ServiceNow platform
- Experience with process mapping, workflow automation, and service catalog development in an infrastructure context
- Ability to analyze complex infrastructure environments and translate business requirements into effective ServiceNow solutions
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to manage multiple projects and priorities
Responsibilities
- Collaborate with stakeholders to identify and document business requirements for ServiceNow implementations, enhancements, and integrations
- Analyze current infrastructure processes and workflows to identify areas for improvement and automation within the ServiceNow platform
- Facilitate workshops and meetings to gather technical and functional requirements
- Translate business requirements into functional and technical specifications for ServiceNow solutions, with a focus on ITSM, ITOM, and ITAM modules
- Collaborate with technical teams to design and configure ServiceNow solutions that align with infrastructure needs
- Work closely with infrastructure teams to identify opportunities for process automation and optimization using ServiceNow workflows
- Act as a liaison between business, IT, and technical teams to ensure smooth communication and successful project delivery
- Develop test cases and assist with user acceptance testing (UAT) to ensure that ServiceNow solutions meet business requirements
- Assist in change management efforts by providing training, documentation, and support to end-users and stakeholders
- Provide post-implementation support and continuous improvement recommendations for the ServiceNow platform
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