Senior ServiceNow Business Analyst
S
ServosDigital Services for Public Sector
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- At least 4 years
- Required Skills
- ServiceNow
Requirements
- 4+ years experience working with ServiceNow customers
- Strong communication skills
- Relationship building skills
- Business process improvement skills
- Requirements gathering skills
- Defining ideal client solutions skills
- Organizational change management support skills
- Experience with traditional (waterfall) project methodologies
- Experience with agile project methodologies
- Familiarity with basic administration of the ServiceNow platform
- CSA Preferred
- Familiarity with ITIL framework
- Ability to travel up to 20% of the time
Responsibilities
- Work with client stakeholders and other team members to gather requirements and translate them for technical delivery
- Assist with, and coordinate, client demos, testing, and workshops to ensure a seamless project lifecycle at every iteration
- Be an advocate for quality and change management while keeping ServiceNow industry standards at the core of the work being performed
- Provide extensive, continuous documentation to communicate requirements and establish visibility to all relevant project information
- Develop a keen understanding of the solutions we implement and our customer’s business
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