Associate Director Implementations - Product SME – Referral Management and Pa...

United StatesFull-TimeDirector

Salary100000 - 187000 USD per year

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Job Details

Experience: 10+ years

Requirements

10+ years of experience in healthcare operations, healthcare technology, consulting, or product implementation with focus on workflows such as referral management, patient access, scheduling, or revenue cycle functions
Strong techno-functional expertise in translating business needs into system requirements, workflow designs, and implementation solutions
Hands-on experience with healthcare platforms such as Epic, Oracle Health, athenahealth, Meditech, NextGen, or similar EHR/RCM systems
Proven experience supporting end-to-end implementation or optimization projects in complex healthcare environments
Strong understanding of healthcare operational workflows including patient intake, scheduling, referrals, authorization, or related processes
Experience working cross-functionally with implementation, product, and operations teams in client-facing environments
Excellent analytical, problem-solving, and communication skills with ability to influence stakeholders at multiple levels
Bachelor’s degree in healthcare administration, business, information systems, or related field required
Advanced degree or certifications (PMP, Lean, Six Sigma) preferred
Ability to travel up to 50% as required

Responsibilities

Lead assessment of current-state healthcare workflows, identifying operational gaps and translating them into product-aligned future-state designs
Provide functional expertise and advisory support during solution design to ensure scalable, efficient, and outcome-driven implementation approaches
Translate business requirements into clear functional specifications and validate implementation outputs against agreed product design standards
Serve as a product and workflow expert across referral management and patient access, supporting internal teams and stakeholders throughout implementation
Guide stakeholders through process transformation, adoption planning, and operational change management to ensure successful transition to new workflows
Collaborate closely with implementation leads, product teams, and client stakeholders to ensure alignment, resolve ambiguity, and maintain delivery quality
Support testing, UAT, and go-live readiness activities, ensuring functional accuracy and system readiness prior to deployment
Identify optimization opportunities and contribute to continuous improvement of workflows, product usage, and implementation methodologies

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