Sales & CRM Business Analyst
South Carolina Home Offices Remote Location, Remote City, SC, 06032 USA; Connecticut Home Offices Remote Location, Remote City, CT, 06032 USAFull-TimeMiddle
Salary116000 - 174000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- AgileMicrosoft DynamicsAzure DevOps
Requirements
- Bachelor’s degree in Computer Science or related field preferred
- high school diploma or GED required
- 2+ years of IT experience with progressive responsibility in business analysis and functional design
- Experience leading business process improvements
- Experience leading requirements gathering
- Experience leading functional design
- Experience preparing and delivering product demonstrations
- Proven ability to facilitate cross-functional, multi-geography workshops
- Ability to evaluate and drive technical solutions based on feasibility, cost/benefit, and complexity
- Strong interpersonal, collaboration, facilitation, and negotiation skills
- Strong experience with Agile software development methodologies
- Exposure to diverse business systems and technologies
- Experience with Microsoft Dynamics 365 (Sales module) strongly preferred
- Experience with cloud-based solutions, including data migrations, integrations, APIs, reporting, and customizations
- Experience with Azure DevOps (ADO) preferred
Responsibilities
- Assess existing Business Processes, System Landscapes, and User Pain Points
- Recommend ideal technical solutions and system workarounds
- Facilitate Requirements Gathering Sessions with Business and Technical stakeholders
- Facilitate Functional Design Sessions with Business and Technical stakeholders
- Lead the documentation of detailed Functional Design Specifications (FDDs) in the form of Epics, Features, and User Stories
- Lead Scrum Team ‘Refinement’ Sessions with Technical Stakeholders
- Present live Product Demonstrations for enhancements
- Provide Support for QA + UAT Test Case Authoring and Execution Activities
- Review, Triage, and provide clarifications for System Bugs and Production Incidents
- Prepare System Release Notes to be distributed to End Users
- Assist with Sprint Planning Activities and send communications to key stakeholders
- Participate in team retrospectives and help drive continuous improvement
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