Customer Care Representative
Z
ZayZoonFinTech
Canada and the U.S., Mountain Time (MT)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5 years
- Required Skills
- Google WorkspaceSlack
Requirements
- 3-5 years of customer service or support experience
- Familiarity with Google Workspace, Slack, or similar tools
- Exceptional verbal and written communication skills
Responsibilities
- Provide support and guidance to ZayZoon customers via in-app chat, and email
- Act as the initial point of contact, troubleshoot, and escalate sensitive issues to the appropriate internal team
- Work collaboratively with our growth and product teams to provide data, insights and surface questions that help inform our thinking about how to improve what we offer as well as developing new features, products, and support for our customers
- Assist with process improvements within Customer Care
- Participate in building and maintaining Customer Care documentation in the ZayZoon knowledge base
- Assist in staying on top of current technology developments applicable to the team – share your ideas with us!
- Champion ZayZoon’s mission to provide responsible financial products
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