Customer Success Manager
UKFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- AWSSQLGCPMicrosoft Power BITableauAzure
Requirements
- 5+ years in customer-facing roles – Sales/Support/Services/Architecture
- 2-3 years of enterprise account management experience
- 1+ year of technical account management
- Ability to handle escalation management
- Strong project management fundamentals
- Hands-on experience with data warehousing ecosystems (e.g. Data sources / ETL / Data warehouse / Data marts)
- Understanding of different types of data schemas (OLTP vs. OLAP, snowflake, etc.)
- Hands-on experience with Data and Analytics tools such as Business Objects, Cognos, OBIEE, MicroStrategy, Tableau, Qlik, PowerBI, SQL
- Familiarity with ETL tools (such as Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle) is a plus
- Knowledge and experience with deployment architectures on-premises and in cloud environments like AWS, Azure, and Google Cloud
- Contact Center management familiarity and experience with IVR, ACD, agents, and call queues
Responsibilities
- Understand how our customers want to use SuccessKPI and help make these aspirations a reality
- Be the customer companion on their journey through on-boarding, adoption and a lifetime of success
- Collaborate across SuccessKPI departments and customize the response to the needs of our customers
- Be a part of an Account team that manages enterprise accounts consisting of Fortune 10 and Fortune 50 companies and responsible for Annual Recurring Revenue of $2-5MM
- Become the primary point of contact for customers and the voice that communicates use case/requirements/expectations
- Manage updates in our customer relationship management tools
- Learn the technical nuances of customers’ configurations and act as an initial layer of support and guidance
- Understand the concepts and importance of identifying growth areas in existing customer base
- Help build expansion opportunities – passive selling
- Travel as needed to support Customer meetings, trainings, or other company meetings & business (required travel typically less than 20%)
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