Customer Service Team Lead
A
AlgaeCalHealthcare
Vancouver, British Columbia, Canada. Vancouver, Metro Vancouver, Canada. Ottawa, Ontario, Canada. Calgary, Alberta, Canada. Toronto, Ontario, Canada, PSTFull-TimeLead
Salary80000 - 95000 CAD per year
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Job Details
- Experience
- 5+ amazing years under your belt in a Customer Service environment. 2+ years in Customer Service management.
- Required Skills
- CRM
Requirements
- 5+ years in a Customer Service environment
- 2+ years in Customer Service management
- Yoda-like knowledge of CRM
- Knowledge of Contact Center as a Solution (Talkdesk for example)
- Solid track record of coaching and developing customer service & sales skills
- Ability to identify areas of opportunity, develop a plan and implement to desired results
- Demonstrate a mindset where people come first
- Work smart, hard and embrace everything that comes your way
Responsibilities
- Lead and empower a customer success team to truly help each caller, regardless of interaction length
- Identify areas of opportunity, develop a plan, and implement to desired results
- Coach and develop team's customer service & sales skills
- Drive CSAT, conversion rates and average order value
- Attract and retain the very best players to join your team
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