Technical Account Manager

Orkes

AustraliaFull-TimeMiddle

Salary not disclosed

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Job Details

Experience: 5+ years

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience
Strong technical background, with experience in software, cloud services, or IT infrastructure
Ability to understand complex technical issues and communicate solutions effectively
Ability to develop workflows and build custom workers using our SDKs
Ability to guide customers on customer hosted worker configuration and scalability
Ability to guide customers on DR & mult-cluster architecture approaches
Demonstrated experience in a customer-facing role
Excellent communication and interpersonal skills
Proven ability to manage multiple projects and tasks simultaneously
Experience with project management tools and methodologies
Strong analytical and problem-solving skills
Ability to handle difficult situations and provide effective solutions under pressure
5+ years experience in enterprise level client-facing work

Responsibilities

Serve as the primary point of contact for assigned customers
Build and maintain strong, long-term relationships with key stakeholders
Regularly engage with customers to ensure satisfaction and address concerns
Provide expert technical guidance and support to customers
Troubleshoot and resolve technical issues, collaborating with internal teams
Monitor and report on the status of customer accounts
Proactively identify and address risks to customer success and retention
Act as a customer advocate within the company
Oversee the delivery of technical projects for customers
Stay current with industry trends and best practices

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