Technical Account Manager I
Remote AustraliaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience working in Technical Account Management, pre-sales, or similar work
- Required Skills
- AWSCybersecurityElasticSearchGCPAzureCommunication SkillsOrganizational skillsPresentation skillsTime ManagementScripting
Requirements
- 2+ years of experience working in Technical Account Management, pre-sales, or similar work
- Experience or interest in the cybersecurity industry and familiarity with cybersecurity frameworks
- Excellent communication and presentation skills with the ability to present to a variety of external audiences, including Executive-level leadership
- Effective time management and organisational skills
- Comfortable traveling 25% of the time and meeting face-to-face with customers
- Comfortable presenting in front of groups
- Experience with malware, threat intelligence, and/or sandbox analysis
- Experience with cloud platforms such as AWS, Azure, GCP, etc.
- Experience with programming or scripting languages
- Familiarity with MSP tools such as RMMs and PSAs
- Familiarity with working with SIEM tools like Elastic, Splunk, etc.
Responsibilities
- Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support
- Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed
- Ensure partners/customers are effectively utilising Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically led QBRs
- Participate in events to lead training sessions on product usage and best practices
- Advocate for partner/customer needs within the Huntress organisation, acting as a link between our customers and PM by relaying feedback for product improvements
- Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value
- Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress
- Identifies up-sell and cross-sell growth opportunities during technical account reviews
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