Strategic Account Manager, Clinical Solutions
United States and CanadaFull-TimeManager
Salary65600 - 168200 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Microsoft ExcelPowerPoint
Requirements
- 2+ years of experience in healthcare sales or account management
- Experience selling SaaS technology or information solutions to hospitals or health systems
- Proven success in renewal management, upselling, or cross-selling
- Confidence when presenting to and influencing clinical, operational, and executive stakeholders
- Strong presentation, communication, and strategic thinking skills
- Ability to thrive in a fast-paced, deadline-driven environment
- Skilled in using Salesforce CRM
- Skilled in using Microsoft Office tools (Excel, PowerPoint, Word)
- Bachelor’s degree required
- MBA is a plus
- Adopts sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflow.
- Ability to travel overnight, generally up to 30% of the time or based upon the needs of the business and our customers
Responsibilities
- Develop and deliver proactive engagement strategies, health checks, and business reviews.
- Analyze product usage and satisfaction to ensure renewals and long-term value.
- Identify risk signals early and take action to mitigate churn.
- Negotiate contracts that are mutually beneficial to both the customer and Elsevier.
- Identify upselling and expansion opportunities aligned with customer goals.
- Position additional Clinical Solutions products to meet emerging needs through consultative selling.
- Lead sales motions from discovery through negotiation and closing.
- Build deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
- Serve as a consultative partner aligned to client objectives.
- Study market trends and become an industry expert within your designated health system region.
- Own the end-to-end sales process for renewals and expansions.
- Coach sales executives on expansion opportunities that meet customer needs.
- Accurately forecast and manage pipeline using Salesforce CRM.
- Work closely with Sales Executives and Customer Success to drive results.
- Share market feedback and help shape product improvements.
- May support coaching, mentoring and training of new team members.
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