ServiceNow UX Developer

PolandFull-TimeMiddle
Salary128000 - 187000 PLN per year
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Job Details

Experience
Minimum of 3-5 years experience on the ServiceNow platform, with at least 2-3 years specifically dedicated to custom Service Portal or Next Experience UI development
Required Skills
FigmaHTMLCSSJavascriptjQueryAngularReactSketchServiceNow

Requirements

  • Minimum of 3-5 years experience on the ServiceNow platform
  • At least 2-3 years specifically dedicated to custom Service Portal or Next Experience UI development with a strong emphasis on user experience
  • Experience with modern front-end frameworks, including AngularJS, React, jQuery, and Bootstrap
  • Ability to conduct qualitative and quantitative research, including interviews, surveys, and usability testing
  • Proficiency in creating low-fidelity sketches and high-fidelity interactive prototypes
  • Strong understanding of UI design principles (layout, typography, color theory)
  • Experience with responsive design principles and cross-browser compatibility
  • Extensive experience with the ServiceNow Employee Center (or Service Portal), including widget development, theme customization, and portal configuration
  • Experience with UI Builder for constructing Next Experience UI Landing Pages, Configurable Workspaces, and custom web experiences
  • Familiarity with ServiceNow's UI policies, client scripts, and business rules as they relate to user experience
  • Ability to stay updated on UI/UX best practices, emerging technologies, and ServiceNow platform changes
  • Deep empathy and a user-centric mindset
  • Experience with UI/UX design tools such as Figma, Sketch, Adobe XD, or similar

Responsibilities

  • Translate user research and business requirements into effective UX designs, including user flows, wireframes, prototypes, and high-fidelity mockups for ServiceNow forms, portals (Service Portal, Employee Center), workspaces, and custom applications
  • Develop and implement engaging and user-friendly interfaces directly within the ServiceNow platform using technologies such as HTML, CSS (Sass/Less), JavaScript (AngularJS, React, native ServiceNow scripting), and Bootstrap
  • Enhance out-of-the-box ServiceNow components and create new custom widgets, pages, and themes for the Service Portal and Employee Center
  • Ensure all designs align seamlessly with ServiceNow's platform design system and the foundational principles of the Next Experience UI
  • Act as a subject matter expert on ServiceNow UX best practices, providing guidance and recommendations to development teams and stakeholders
  • Configure and extend ServiceNow modules (e.g., HRSD, ITSM, CSM, GRC) to optimize the user experience
  • Responsible for defining requirements, designing workflows, participating in all build/configuration, testing, and troubleshooting activities to successfully deliver a project/service request
  • Ensure ServiceNow applications meet Okta security standards and best practices
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128000 - 187000 PLN per year
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