Junior Support Engineer
N
n8nAI orchestration platform
Across EuropeFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- At least 1-2 year
- Required Skills
- Javascript
Requirements
- At least 1-2 year of support engineering experience
- Basic knowledge in Javascript
- Basic knowledge in networking concepts like DNS, HTTP/HTTPS, and TCP/IP
- Familiarity with web development tools and technologies such as web servers and debugging tools
- Experience in handling Administrative and Billing related queries (invoice analysis, account changes, product queries, etc.)
- Support processes know-how (handle tickets, understand requests, read through the lines)
- Customer-Centric Mindset: Ability to empathize with clients, understand their needs, and deliver solutions that prioritize customer satisfaction and success
- Excellent Communication Skills: Strong written and verbal communication abilities to convey complex technical concepts to both technical and non-technical stakeholders clearly and effectively
- Time Management and Prioritization: Competence in managing multiple high-priority tickets or escalations simultaneously, ensuring deadlines and service-level agreements (SLAs) are consistently met
Responsibilities
- 70% support our community and enterprise customers
- 5% cross-team work (pairings, learnings, escalation management, etc.)
- 10% self improvement (study, courses, tinkering with product)
- 15% work on projects and initiatives
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