Forward Deployed Engineer
C
Canopy ConnectInsurance Technology
United States or CanadaFull-TimeMiddle
Salary125000 - 150000 USD per year
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Job Details
- Experience
- 3-5 years
- Required Skills
- Node.jsPostgreSQLAdobe PhotoshopExpress.jsFigmaAmazon Web ServicesNext.jsReactRESTful APIs
Requirements
- 3-5 years of software engineering experience
- Node.js + Express
- React + TailwindCSS + Next.js + React Aria
- PostgreSQL
- Design skills in Figma, Adobe XD, Photoshop or similar
- Amazon Web Services
- Proven success managing large or strategic enterprise accounts with complex integration needs
- Demonstrated ability to design and operationalize customer success processes in early-stage or scaling organizations
- Strong technical acumen and ability to troubleshoot issues related to APIs, data integrations, and authentication workflows
- Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders
- Experience collaborating closely with engineering and product teams to deliver customer-driven solutions
- Understanding of UX principles, workflow optimization, and data security protocols
Responsibilities
- Lead end-to-end API onboarding and implementation for new customers, guiding technical teams through setup, testing, and go-live.
- Serve as primary post-sale contact for strategic enterprise accounts, managing cross-functional relationships across product, engineering, and executive teams.
- Act as an internal advocate for customer needs, providing structured feedback to product and engineering to inform roadmap priorities.
- Analyze usage data to identify expansion opportunities and ensure customers realize measurable value from Canopy Connect’s platform.
- Support contract renewals and growth initiatives in partnership with Sales, Engineering and Leadership.
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