Technical Support Engineer, Data

Anywhere within the USFull-TimeMiddle

Salary$45k-$65k per year

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Job Details

Associate’s or Bachelor’s degree preferred, or commensurate experience
Advanced knowledge of Excel or Google Sheets functionality
Experience with websites built via content management systems (Wordpress, Squarespace, Wix, Weebly, Joomla, etc.) preferred
Experience working with APIs preferred
Ability to multitask and maintain patience when faced with challenging situations
Prior customer service or technical support experience (2-5 years) preferred
Ability to cover evening and weekend hours, as required

Support clients by resolving data-related questions, tasks, and issues across Finalsite’s software platforms
Perform data sanitization, verification, import, and export functions across our products
Update and maintain data mappings using XML and XSLT
Working closely with clients to advise and educate on best practices
Scheduling phone calls or Zoom meetings to collaborate and resolve escalated issues
Create, Execute, and Modify SQL scripts to resolve issues, optimize database calls, and perform data integration with third party systems, such as Student Information Systems
Maintain, troubleshoot, and modify software that interact with third party APIs in the pursuit of data integration
Collaborate with Data Integration Engineers to ensure our integrations, authentications, and SSOs function as expected
Stay informed on the best practices and functionality across Finalsite’s integration partners
Stay up to date (through software update blogs, new help center articles, and training) on new product features and improvements, as well as web trends
Troubleshoot, investigate, and create detailed software bug reports, and product enhancement requests
Assist with Integration Deployments, as needed

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