Technical Product Owner - PartnerOps
East US, Canada, the UK or IrelandFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 7–10 years
- Required Skills
- AWSGCPKubernetesAzureRESTful APIsGenerative AI
Requirements
- 7–10 years of direct experience in the cloud ecosystem
- Experience in cloud operations, FinOps, partner operations, or building platforms that serve cloud customers or partners
- Strong experience with cloud billing systems
- Experience with cost and usage data
- Experience with revenue operations within cloud environments
- Deep understanding of the cloud partner ecosystem (resellers, MSPs, SIs, distributors, marketplaces)
- Experience building or operating platforms that serve channel or partner-driven business models
- Strong product sense for turning messy operational problems into clear scope and shipped value with an excellent user experience
- Technical fluency in cloud fundamentals and APIs across AWS, Google Cloud, and/or Azure
- Coding experience is a plus
- Demonstrated experience using AI to accelerate product specifications and development
- Excellent communication skills: ability to engage deeply with partners, cloud experts, and internal stakeholders
- A bias for action and continuous improvement
Responsibilities
- Owns delivery, iteration, and learning velocity for the assigned component
- Turns VP-level direction into clear problems to solve, a prioritized backlog, and incrementally shippable scope
- Runs the feedback loop: discover → define → build → release → measure → iterate, repeatedly
- Works within the Engineering teams to ensure they are always building the highest-value next increment with clarity and quality
- Reviews technical designs, reasons about tradeoffs and constraints, and understands their impact on delivery timelines and system behavior
- Leverages deep experience with cloud ecosystems and partner business models to ensure platform capabilities align with how partners actually operate
- Develop deep empathy for the workflows of cloud partners: billing operations, margin management, reseller customer management, support operations, and service delivery
- Use direct partner conversations and operational insight to identify friction, gaps, and opportunities to improve how partners run their cloud businesses
- Prioritize capabilities that materially improve outcomes such as revenue growth, operational efficiency, margin visibility, billing accuracy, and scalability
- Help shape platform capabilities that manage or abstract complexity in areas such as multi-cloud billing aggregation, partner margin and discount models, customer invoicing and revenue operations, usage and cost transparency, marketplace and private offer workflows
- Speak frequently with partners (aiming for 3–5 conversations a week) and internal stakeholders to validate ideas, refine workflows, and test assumptions
- Engage deeply with cloud partners, MSPs, SIs, and resellers to understand how they operate their cloud businesses
- Communicate clearly and confidently: share concepts early, take feedback openly, synthesize input into decisions, and explain "why" in a way that builds trust
- Operate as a core member of the component’s Engineering team — present in daily collaboration, crisp in decision-making, and pragmatic about constraints
- Partner with Engineering leads on sequencing, technical tradeoffs, and delivery planning — ensuring product intent survives implementation realities
- Ensure the component is cohesive across UX, APIs, data, and operational behavior, and supports partner-grade reliability and scalability
- Define what “success” means for the component with clear metrics (partner adoption, onboarding speed, billing accuracy, workflow completion, retention, reliability signals, partner-reported impact)
- Instrument learning: ensure releases are measurable and that insights reliably flow back into prioritization
- Own release readiness for your component: documentation, enablement inputs, and clear communication of what’s new and why it matters
- Ensure platform capabilities account for the operational realities of the cloud partner ecosystem, including billing accuracy, financial reconciliation, and auditability
- Design systems that maintain trust with partners and their customers through transparency, reporting, and reliable financial workflows
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