Customer Success Operations Manager
CanadaFull-TimeManager
Salary120000 - 140000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceTableauMicrosoft ExcelHubSpot
Requirements
- Bachelor’s degree in Business Administration, Economics, Finance, or a related field
- 5+ years of experience in revenue operations, sales operations, business operations, or similar
- Ideally experience in Fintech or SaaS
- Strong strategic thinking with an outcomes-focused mindset
- Ability to connect operational improvements to business goals
- Advanced Excel skills
- BI/dashboarding skills
- Experience with Tableau or similar platforms preferred
- Proven collaboration skills
- Ability to influence stakeholders across Finance, Sales, and Customer Success teams
- Expertise with Salesforce
- Expertise with other GTM systems such as ZoomInfo, Salesloft, Gong, HubSpot, or Calendly
- Ability to manage sensitive data with precision
- Ability to drive operational excellence in a fast-scaling environment
Responsibilities
- Develop and implement scalable processes that drive customer adoption, retention, and growth across the business
- Lead high-impact operational projects, including product launches, system integrations, and process optimization
- Manage and optimize Customer Success tools and AI-powered platforms to improve workflow efficiency and insights
- Partner with Sales and Customer Success teams on bookings, quota allocation, compensation planning, and forecasting accuracy
- Build dashboards, KPI scorecards, and performance metrics to inform decisions and executive reporting
- Drive alignment across leadership stakeholders to support GTM execution and continuous process improvement
- Enforce CRM standards, data accuracy, and stage definitions to maintain consistency across customer success operations
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