Customer Success Director, Retail Vertical
Inactive
United StatesFull-TimeDirector
Salary90000 - 110000 USD per year
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Job Details
- Experience
- 7-10 years
- Required Skills
- Microsoft ExcelMS OfficePowerPointCRM
Requirements
- Bachelor’s degree or equivalent professional experience
- 7-10 years of experience in sales account management or enterprise customer success, managing complex solutions for strategic accounts
- Demonstrated success managing C-level relationships and delivering results within large accounts
- Strong oral and written communication, presentation, and interpersonal skills
- Excellent organizational, analytical, and problem-solving capabilities
- Proficiency in MS Office suite (Word, PowerPoint, Excel)
- Proficiency in CRM tools
- Ability to manage multiple priorities
- Ability to meet deadlines
- Ability to travel up to 25% as required
- Experience in virtual work environments (preferred)
- Professional sales experience (preferred)
Responsibilities
- Develop and execute strategic account plans to grow revenue and deepen client relationships within the Retail Vertical
- Identify opportunities to expand the adoption of products and solutions across enterprise accounts
- Coordinate cross-functional resources to ensure seamless delivery, high client satisfaction, and successful program implementation
- Prepare and deliver regular business reviews, reporting on account performance, trends, and opportunities
- Maintain thorough knowledge of client programs, including background screening and occupational health services, pricing structures, and competitive landscape
- Manage contracts, renewals, proposals, and documentation to support account growth and compliance
- Analyze issues, provide solutions to business challenges, and implement best practices to improve operational efficiency
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