Customer Success Director - Transportation Vertical
Individual must be located in the United States.Full-TimeDirector
Salary90000 - 110000 USD per year
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Job Details
- Experience
- 7-10 years
- Required Skills
- Microsoft ExcelMS OfficePowerPoint
Requirements
- Bachelor's degree or equivalent work experience
- 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience
- Proficiency with MS Office applications including Word, PowerPoint, and Excel
- Strong oral and written communication, and interpersonal skills
- Outstanding multi-tasking and time-management abilities
- Excellent organizational, analytical, problem analysis and problem-solving skills
- Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity
- 40-50 hour work week with additional hours as customers, situations and projects require
- 3 years of virtual work experience (Preferred)
- Work experience in the professional sales environment is desirable (Preferred)
- Transportation knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.)
Responsibilities
- Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history.
- Track revenue trends and sales opportunities and analyze competitive threats.
- Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
- Identify additional products or solutions FA can provide.
- Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions.
- Prepare and deliver quarterly and annual client business reviews.
- Document and manage all action/project plans for assigned client base.
- Analyze trends and make recommendations on potential changes to customer programs.
- Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs.
- Establish and maintain excellent customer relationships at all levels to provide superior service and solutions.
- Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs.
- Manage contract renewals and proposal responses to RFPs.
- Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers.
- Manage monitoring and reporting programs for customers.
- Perform other duties as assigned
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