Customer Success Director - Retail Vertical
United StatesFull-TimeDirector
Salary90000 - 110000 USD per year
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Job Details
- Experience
- 7-10 years
- Required Skills
- Microsoft ExcelMS OfficePowerPoint
Requirements
- Bachelor's degree or equivalent work experience
- 7-10 years proven experience and track record in sales account management
- Experience managing complex solutions and products for strategic National and or Global accounts
- C-level relationship experience
- Proficiency with MS Office applications including Word, PowerPoint, and Excel
- Strong oral and written communication skills
- Strong interpersonal skills
- Outstanding multi-tasking and time-management abilities
- Excellent organizational, analytical, problem analysis and problem-solving skills
- Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity
- Ability to work 40-50 hours per week with additional hours as needed
- 3 years of virtual work experience (preferred)
- Work experience in the professional sales environment (desirable)
Responsibilities
- Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history.
- Track revenue trends and sales opportunities and analyze competitive threats.
- Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
- Identify additional products or solutions First Advantage can provide.
- Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with First Advantage products and solutions.
- Prepare and deliver quarterly and annual client business reviews.
- Document and manage all action/project plans for assigned client base.
- Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction.
- Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs.
- Manage contract renewals and proposal responses to RFPs.
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