Senior Enterprise Process Engineer
T
ToastSaaS
Remote, USAFull-TimeSenior
Salary111000 - 227000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- SalesforceServiceNow
Requirements
- 7+ years of experience in process engineering, operations, program management, or business transformation within a SaaS or technology environment
- Proven experience designing and implementing cross-functional process improvements
- Strong expertise in process mapping, workflow design, and operational analysis
- Demonstrated ability to drive change across multiple teams without direct authority
- Strong systems thinking and understanding of how tooling, process, and lifecycle operations intersect
- Experience working with enterprise operational systems such as Salesforce, DocuSign, ServiceNow, or customer lifecycle tooling
- Excellent stakeholder management and communication skills (written and verbal)
- Ability to thrive in ambiguity and bring structure to complex operational challenges
- Demonstrates curiosity for and comfort experimenting with emerging technologies and tools (including AI-driven productivity and workflow automation) that can improve operational efficiency
- Lean Six Sigma Green Belt certified (or equivalent)
Responsibilities
- Map, analyze, and redesign critical operational processes across the Enterprise customer lifecycle to improve scalability, efficiency, and customer outcomes.
- Identify opportunities to streamline handoffs, eliminate manual work, and reduce operational friction across teams and systems.
- Partner with leaders across Sales, Solutions, Customer Success, Care, Billing, Product, and Systems teams to drive process redesign efforts that improve how work flows across the Enterprise operating model.
- Lead structured process improvement initiatives from problem identification through implementation.
- Collaborate with internal systems teams to ensure operational processes are properly reflected in supporting tools and platforms, including CRM and lifecycle management systems.
- Translate operational requirements into clear system needs and partner with technical teams during implementation.
- Analyze operational performance and identify root causes of inefficiencies, breakdowns, or customer friction.
- Use structured methodologies such as process mapping, workflow analysis, and root cause analysis to develop solutions.
- Ensure redesigned processes are effectively implemented and adopted across teams by partnering with stakeholders on rollout plans, documentation, and operational alignment.
- Drive accountability and follow-through across cross-functional teams to ensure improvements deliver measurable impact.
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