Technical Account Manager - EMEA
R
Re-LeasedProperty Management SaaS
EMEAFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- RESTful APIsJSONNetSuite
Requirements
- 3+ years in a Technical Account Manager, Solutions Engineer, Implementation Consultant, or similar client-facing role at a SaaS company.
- Familiarity with accounting systems such as NetSuite, QuickBooks Online, Sage Intacct, Microsoft Business Central, and Xero.
- Experience with real estate property management software or clients.
- Understanding of APIs, data mapping, webhooks, and common integration protocols (REST, JSON, etc.).
- Strong communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
- Customer-focused mindset with excellent troubleshooting and problem-solving skills.
- Self-starter with the ability to manage multiple projects and priorities in a fast-paced environment.
Responsibilities
- Partner with Sales Executives as the technical expert in customer-facing presentations.
- Deliver product demos tailored to specific client needs, with a focus on accounting and API integrations.
- Provide technical insights on integrations with Microsoft Business Central, Xero, QuickBooks Online, Intuit Enterprise Suite, Sage Intacct, NetSuite, and other future supported accounting platforms.
- Support RFPs, RFIs, and proof-of-concept engagements by clarifying architecture, capabilities, and configurations.
- Lead technical onboarding and platform configuration in collaboration with Implementation Consultants and Project Managers.
- Provide hands-on support during the integration of third-party accounting platforms.
- Troubleshoot technical and integration issues, working cross-functionally with Product and Engineering as needed.
- Act as a technical champion and escalation point during critical post-sale phases.
- Maintain strong, long-term relationships with key accounts to ensure successful adoption and satisfaction.
- Collaborate with Customer Success Managers to deliver a seamless client experience post-implementation.
- Provide internal teams with feedback from the field to help shape product direction and feature prioritization.
- Assist in developing technical documentation, onboarding materials, and solution guides.
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