Customer Support Specialist
A
ArtisanAI
Remote (UK)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Native-level British English speaker
- Experience
- 1–4+ years
Requirements
- Native-level British English speaker
- 1–4+ years of experience in customer support, customer success, or similar roles
- Strong communicator - clear, concise, and empathetic
- Comfortable working with technical products
- Curious and proactive
- Able to handle ambiguity and think critically about problems
- Highly organized and detail-oriented
- Excited about AI and how it changes the way people work
Responsibilities
- Own customer interactions across chat, email, and other channels. Resolve issues quickly while ensuring a high-quality, human experience.
- Guide customers in understanding how Ava works, what she’s doing, and how to get the most value out of her.
- Identify patterns in customer issues and feedback. Surface insights to product and engineering to improve the platform.
- Collaborate with internal teams to debug issues, escalate bugs, and ensure fast resolution.
- Handle complex, sometimes undefined issues. Break them down, communicate clearly, and guide customers to resolution.
- Help improve internal processes, documentation, and tooling. Contribute to building a scalable, high-quality support function.
- Balance fast response times with thoughtful, accurate support.
- Care about response times, resolution rates, and - most importantly - customer satisfaction and retention.
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