Director, Services Operations & Planning

RithumSaaS

United States - RemoteFull-TimeDirector

Salary155000 - 220000 USD per year

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Job Details

Experience: 10+ years

Requirements

10+ years of experience in strategy, operations, business operations, consulting, or similar leadership roles within technology, SaaS, or complex enterprise environments
Proven experience leading cross-functional initiatives and driving operational execution across multiple functions
Strong strategic and analytical skills with the ability to translate complex data and operational insights into actionable plans
Demonstrated experience managing complex initiative portfolios or strategic programs across large organizations
Strong executive communication skills with experience preparing materials and insights for senior leadership or board-level discussions
Ability to influence senior stakeholders and drive accountability across organizational boundaries
Exceptional organizational and program management skills with the ability to manage competing priorities and complex initiatives simultaneously
Bachelor’s degree in a related field preferred
Experience in SaaS, commerce technology, or enterprise software environments
Experience working in strategy, consulting, or transformation roles supporting executive leadership
Experience implementing operational improvements, automation initiatives, or AI-enabled operational programs

Responsibilities

Own the executive client operations performance package and narrative used for executive leadership team (ELT), board, and investor reporting
Develop and maintain clear visibility into operational performance, priorities, risks, and outcomes across the client organization
Partner with executive leadership to translate strategic priorities into operational plans and measurable outcomes
Run the enterprise client initiative portfolio, including intake, prioritization, sequencing, and execution discipline
Drive cross-functional accountability across initiatives by working closely with functional leaders to track commitments, timelines, and outcomes
Govern the operational enablement standards library, including playbooks, templates, operating cadences, and best practices
Own identification and evaluation of AI-enabled operational opportunities across the client organization
Lead the principal expert bench, ensuring expertise is deployed transparently against the organization’s highest-priority opportunities and initiatives
Own operational strategies for Retail Media, Digital Marketing, and Service Partnerships in partnership with functional leaders
Build strategic content and performance narratives for Town Halls, Operations Council meetings, executive reviews, and board sessions

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