Customer Support Consultant, Hospitality (Hebrew & English)
S
SupportYourAppHospitality
São Paulo, State of São Paulo, Brazil. Brasília, Brasília, Brazil. Buenos Aires, Buenos Aires, Argentina. Bogotá, Bogota, Colombia. Chile Chico, Aysén, Chile. Mexico City, Mexico City, MexicoContractMiddle
Salary not disclosed
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Job Details
- Languages
- Hebrew, English
- Experience
- At least 6 months of experience
- Required Skills
- Zendesk
Requirements
- Excellent Hebrew skills (C1 for both spoken and written)
- Excellent English skills (C1 for both spoken and written)
- At least 6 months of experience in a customer support role
- Strong analytical thinking and research skills
- Experience in travel industry
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM)
- Stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- Experience in hospitality or logistics (plus)
- Experience with CRM systems, like Zendesk (plus)
Responsibilities
- Deliver outstanding customer support via phone calls, chats, and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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