Cause Analysis & Change Management PM
S
Stream Data CentersData Centers
Dallas, Texas, United States. Phoenix, Arizona, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- JiraAnalytical SkillsChange ManagementServiceNowProcess improvement
Requirements
- Bachelor’s degree in Business, Engineering, Information Technology, or related field
- 5+ years of experience leading change management, RCA, process improvement, or operations governance
- Experience in mission-critical environments (e.g., data centers, energy, utilities, or manufacturing)
- Strong knowledge of ITIL change management and RCA methodologies (e.g., 5 Whys, Fishbone, Apollo, TapRoot)
- Excellent facilitation and analytical skills for managing cross-functional meetings and investigations
- Proven ability to influence without authority across technical and business teams
- Master’s degree or MBA (preferred)
- ITIL v4 certification or equivalent (preferred)
- Lean Six Sigma Green or Black Belt certification (preferred)
- Experience with enterprise tools such as Smartsheet, Planview Adaptive Work, ServiceNow, Jira, CMMS, or DCIM (preferred)
- Familiarity with regulatory or compliance-driven RCA requirements (preferred)
Responsibilities
- Oversee and track all RCA processes following incidents, service interruptions, or critical changes.
- Ensure accountability and follow-up on corrective and preventive action items through closure.
- Implement and maintain a knowledge base or lessons-learned library, documenting causes, mitigation tactics, and best practices.
- Facilitate cross-functional RCA sessions across Operations, IT, Cybersecurity, HR, Finance, and other business units.
- Lead and facilitate Change Approval Board (CAB), ensuring compliance with Enterprise Change Control policy and documentation standards.
- Coordinate the end-to-end change management lifecycle — assessment, approval, execution, validation, and closure.
- Identify and implement opportunities to streamline processes across Operations, IT, and corporate functions.
- Lead Lean and Six Sigma–based improvement projects to increase efficiency, reduce errors, and enhance service quality.
- Promote operational excellence through structure, transparency, and proactive communication.
- Mentor team members and stakeholders in effective change control, problem-solving, and RCA methodology.
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