- Oversee and track all RCA processes following incidents, service interruptions, or critical changes.
- Ensure accountability and follow-up on corrective and preventive action items through closure.
- Implement and maintain a knowledge base or lessons-learned library, documenting causes, mitigation tactics, and best practices.
- Facilitate cross-functional RCA sessions across Operations, IT, Cybersecurity, HR, Finance, and other business units.
- Lead and facilitate Change Approval Board (CAB), ensuring compliance with Enterprise Change Control policy and documentation standards.
- Coordinate the end-to-end change management lifecycle — assessment, approval, execution, validation, and closure.
- Identify and implement opportunities to streamline processes across Operations, IT, and corporate functions.
- Lead Lean and Six Sigma–based improvement projects to increase efficiency, reduce errors, and enhance service quality.
- Promote operational excellence through structure, transparency, and proactive communication.
- Mentor team members and stakeholders in effective change control, problem-solving, and RCA methodology.
JiraAnalytical SkillsProcess improvement+2 more