Senior Technical Account Manager
S
SemgrepCode Security
Remote - InternationalFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5v+ years
- Required Skills
- GitJenkinsGitHub ActionsGitLab
Requirements
- 5+ years of experience working in a customer facing role
- Prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product
- Deep understanding of developer workflows and build systems
- Experience with CI/CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite
- Experience with SCM environments such as Git, SVN, Perforce
- Strategic thinker with deep customer empathy
- Excellent written and verbal communication skills with the ability to influence with an executive presence
- Familiarity with Web Application Security concepts including OWASP Top 10
- A background or genuine interest in DevSecOps or AppSec
- Engineering or technical degree from a four year college or university
Responsibilities
- Host monthly check-in's with customers to understand their successes and challenges
- Speak with technical stakeholders within our customer base and internally within Semgrep
- Create personalized success plans for customers to ensure they grow the value of using our platform
- Partner with Sales to host executive business reviews with practitioners and the executive buyers
- Collaborate with Tech Support to resolve bug tickets, and with Product to submit and follow up on feature requests
- Advocate on behalf of your customers for product roadmap items to evolve our product suite and features
- De-escalate urgent issues that may introduce churn risk
- Evolve our best practices to deliver exceptional service to our customers
- Contribute to documentation to widen the available information for how to use our products
View Full Description & ApplyYou'll be redirected to the employer's site
