Online Chat Support Agent

A
Fully RemoteFull-TimeMiddle
Salary not disclosed
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Job Details

Requirements

  • Quick responder
  • Great written skills
  • Passion for helping people
  • Professionalism
  • Accuracy
  • Adherence to HIPAA guidelines
  • Adherence to patient confidentiality policies

Responsibilities

  • Respond to patient and client inquiries in real time via our online chat platform
  • Provide accurate information on medical services, appointments, billing, and general support
  • Handle multiple chat conversations simultaneously with professionalism and accuracy
  • Log and document all chat interactions in our support and CRM systems
  • Escalate unresolved or complex issues to the appropriate team or department
  • Deliver a warm, helpful, and professional experience in every interaction
  • Adhere strictly to HIPAA guidelines and patient confidentiality policies
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