Manager, Office of Business Technology
Remote - US (East Coast)Full-TimeManager
Salary130000 - 150000 USD per year
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Job Details
- Experience
- Minimum of 5 years ServiceNow experience; Minimum of 5 years of progressive leadership experience in IT, digital transformation, or enterprise business systems; 5+ years of experience in a management leading cross-functional teams and enterprise-wide initiatives; Minimum of 7 years of experience in a Business Solutions Analyst or similar analytical role.
- Required Skills
- SQLAgileMicrosoft Power BIJiraTableauMicrosoft ExcelMicrosoft OfficeConfluenceAsanaServiceNowCRM
Requirements
- Minimum of 5 years ServiceNow experience (ITSM, PPM, GRC/Risk, Service Catalog, Portal/Employee Center).
- Bachelor’s degree in information technology, Business Administration, Computer Science, or equivalent experience is required.
- A master’s degree (e.g., MBA, MPA, or Master of Information Systems) is preferred.
- Minimum of 5 years of progressive leadership experience in IT, digital transformation, or enterprise business systems.
- 5+ years of experience in a management leading cross-functional teams and enterprise-wide initiatives.
- Minimum of 7 years of experience in a Business Solutions Analyst or similar analytical role.
- Demonstrated success in leading technology modernization, process reengineering, and change management at scale.
- ITIL, PMP, PMI-ACP, CBAP or Lean Six Sigma (Green or Black) certification preferred.
- Familiarity with project and process methodologies such as Agile, Asana, and DMAIC.
- Strong proficiency in Excel (Pivot Tables, VLOOKUP, Power Query), Power BI, or Tableau.
- Proficient in Microsoft Office tools (Excel, Word, PowerPoint), requirements management tools (e.g., JIRA, Confluence, Case Complete, Axure), visualization and diagramming tools, and data querying using SQL (optional but beneficial).
- Strong executive presence with the ability to influence and inspire across all levels of the organization.
- Expertise in redesigning and automating business processes to improve performance and compliance.
- Strategic thinker with a track record of delivering creative, scalable solutions to complex business challenges.
- Excellent communication skills, both technical and non-technical.
Responsibilities
- Define and lead the strategic roadmap for enterprise business technologies in alignment with organizational goals.
- Serve as a trusted advisor to senior leadership, offering insight on emerging technologies, process improvements, and digital transformation opportunities.
- Establish and champion a digital vision that drives efficiency, innovation, and long-term value.
- Lead integration strategies between systems such as ERP, HRIS, CRM, and financial platforms to create seamless, data-informed workflows.
- Collaborate with departments including HR, Finance, Procurement, Legal, and Facilities to align technology capabilities with functional requirements.
- Facilitate cross-functional governance groups and steering committees to support enterprise-wide technology decision-making.
- Build, mentor, and retain a high-performing team with skills in solution delivery, systems administration, business analysis, and user support.
- Evaluate and optimize business processes through automation, workflow design, and platform enhancements.
- Develop and enforce policies related to data integrity, security, system access, change management, and vendor compliance.
- Promote a culture of continuous improvement, innovation, and proactive problem-solving within the ITS and business communities.
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