Senior Customer Success Manager - EMEA
O
OnapsisCybersecurity
Germany, Spain, the United Kingdom, or the NetherlandsFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- German
- Experience
- 7+ years
- Required Skills
- OracleSAP
Requirements
- 7+ years’ experience in customer success at an on-premise/SaaS company
- Demonstrated ability to maintain high retention across a complex portfolio
- ERP experience (SAP, Oracle)
- Strong vulnerability management knowledge
- Experience managing customer success and sales processes using CRM software desired
- Fluency in German is required
Responsibilities
- Manage relationships with C-level executives across complex enterprise accounts
- Proactively identify customer needs and tailor solutions to enhance security posture and ROI
- Lead "Voice of the Customer" initiatives internally to shape product investments
- Identify and assess expansion opportunities based on customer business objectives
- Analyze business fundamentals and develop compelling ROI scenarios
- Quantify cost savings and develop compelling value propositions
- Build exceptional loyalty through executive-level advocacy
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