Senior Vice President, Care Delivery
W
WheelHealthcare
Remote, USAFull-TimeVp
Salary275000 - 315000 USD per year
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Job Details
- Experience
- 10-12+ years
- Required Skills
- SQLArtificial IntelligenceMicrosoft Excel
Requirements
- 10-12+ years of Care Delivery / Operations experience, preferably managing capacity for an online healthcare marketplace or urgent care platform
- Leader with an ownership mindset and accountability for outcomes
- Hands-on experience in leveraging AI to optimize Care Delivery processes
- Analytical problem-solver who drives data-driven decisions
- Able to address near-term business challenges while also optimizing Care Delivery for the medium and long-term
- 8-10+ years of managerial experience in scaling and building effective teams
- Expert at optimizing complex operations and intellectually curious about applying AI to drive efficiencies
- Demonstrated expertise in data and modeling including SQL and Excel
- Experience in workforce planning and demand / capacity modeling
- Strong communicator with excellent interpersonal skills and proven ability to drive cross-functional alignment and effective Executive and BoD communications
- Thrive in fast-moving, ambiguous environments
- Able to quickly translate imperfect information into practical solutions and operational momentum
Responsibilities
- Ensure that the Care Delivery team has detailed execution plans that support company goals, ensuring scalability and operational excellence.
- Drive continuous improvement of the strategy based on outcomes to ensure attainment of performance and outcomes.
- Tailor the organizational and team design for Care Delivery to deliver Company and Operations team goals.
- Manage the team’s performance and evolve organization accordingly.
- Oversee detailed demand forecasting (by client, by modality, by state, by time of day) and clinical supply model to align demand and supply in capacity model and ensure marketplace performance.
- Drive Care Delivery execution to meet or exceed all contractual SLAs with clients and company performance and financial goals.
- Collaborate with Customer Success to ensure high client satisfaction and NPS across Wheel’s stakeholders: patients, clinicians and enterprise clients.
- Develop and monitor real-time dashboards for tracking delivery and marketplace performance and enable decision-making to support attainment of performance metrics.
- Manage to strict adherence to 50-state telehealth requirements, clinician licensure and credentialing, HIPAA, and other regulations working closely with legal.
- Leverage AI to optimize Care Delivery processes for efficiency by reducing manual or redundant workflows.
- Developing and implementing streamlined processes and automations for Care Delivery.
- Assess monthly, quarterly and annual performance to define new strategies in order to ensure attainment of operational performance metrics within financial budget / goals.
- Partner with R&D to define and scope product-driven optimization for Wheel’s operations.
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