Technical Support Engineer – Mobile Apps and Compliance

SamsaraIoT, Connected Operations

CanadaFull-TimeMiddle

Salary86275 - 111650 CAD per year

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Job Details

B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
3–5 years of experience in support, engineering, or other technical roles.
1–2 years of demonstrated proficiency in troubleshooting mobile applications.
Strong familiarity with using CRMs like Zendesk or Salesforce.
Comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
Excellent customer service and interpersonal skills.
Excellent written and verbal communication skills.
Strong bias for action, ability to dive deep, and insistence on the highest standards.
Ability to work in a hyper-growth environment with shifting priorities.
Willingness to work holidays and weekends as needed.
Experience with industrial systems, electronics, tinkering with cars or IoT devices, or similar hands-on work is a big plus.
Experience troubleshooting API’s.
Being bilingual in Spanish, or French is a big plus.

Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions.
Use technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting SLA goals.
Partner with Enablement to author and maintain customer-facing knowledge base articles.
Work closely to develop partnerships with Engineering and Product teams in order to reproduce bugs and build testbeds.
Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
Champion, role model, and embed Samsara’s cultural principles.

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