Payroll Incident & Risk Lead
R
Remote - Referral BoardGlobal Payroll
EMEAFull-TimeLead
Salary49900 - 112300 USD per year
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Job Details
- Required Skills
- Project ManagementOperations ManagementComplianceNotion
Requirements
- Proven extensive experience in payroll risk management, incident response, compliance, or operations management preferably in global payroll, finance, SaaS or regulated industries.
- Demonstrated ability to lead incident response and implement sustainable, data-driven solutions.
- Expertise in designing and scaling risk governance frameworks and tools.
- Experience mentoring or managing others in a distributed, remote-first environment.
- Strong project management skills with the ability to lead cross-functional initiatives end-to-end.
- Excellent communication and influence skills, including experience presenting to senior stakeholders.
- High emotional intelligence, sound judgment, and comfort operating in ambiguity and complexity.
- Familiarity with tools like Notion, Monday.com and RCA methodologies (e.g., 5 Whys, Fishbone) is a plus.
Responsibilities
- Design and oversee the execution of global risk management frameworks for payroll operations, new product features and market expansion.
- Own and evolve the global payroll risk register, ensuring real-time visibility of critical risks and mitigation plans.
- Lead cross-functional risk assessments with Legal, Product, Payroll Ops and other operational teams to align on emerging threats and regulatory changes.
- Drive the strategic use and evolution of the Country Maturity Matrix and other risk scoring tools.
- Oversee quarterly and ad-hoc risk assessments, ensuring accurate, scalable processes and actionable outputs.
- Provide insight into key risk trends, contributing to strategic planning and audit readiness.
- Serve as the escalation point and lead coordinator for complex or high-impact payroll incidents globally.
- Establish scalable, high-trust processes for triaging, investigating, resolving, and learning from incidents.
- Lead and coach teams through Root Cause Analysis (RCA), ensuring consistency, quality, and accountability across the organization.
- Own and optimize the incident & RCA database, enabling proactive trend identification and strategic learning.
- Liaise with senior leadership and stakeholders on incident impact, resolution progress, and post-incident improvements.
- Translate incident data, operational feedback and audit findings into cross-functional improvement initiatives.
- Collaborate with Product, Engineering, and Payroll Ops to implement system/process fixes that reduce recurrence and enhance control.
- Champion the integration of risk-aware thinking into daily team operations and decision-making.
- Mentor and develop Specialists and Managers in risk assessment, incident handling, and RCA facilitation.
- Design and deliver training sessions and simulation exercises to upskill teams in risk and incident practices.
- Foster a culture of transparency, accountability and continuous learning across the Payroll Strategy & Compliance team and wider Payroll team.
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