Technical Support Engineer

EMEA and globalFull-TimeMiddle

Salary not disclosed

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Job Details

At least 3 years of experience in a client-facing engineering or technical role
Experience with cloud platforms such as AWS, Azure, and GCP
Experience with Docker and Kubernetes
Strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors
Proficiency working with Unix-based operating systems
Experience with relational databases (or data warehouses like Snowflake) and SQL
Ability to read and write Python or R code

Help EMEA and global customers solve their technical issues with Dataiku through a variety of communication channels
Communicate with our R&D team to solve complex issues and/or share feedback from our EMEA customers for future product improvement
Work with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution
Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise
Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment

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