Service Enablement Manager
S
SMA AmericaEnergy, Renewables
Fully remote and open to candidates located anywhere in the United StatesFull-TimeManager
Salary106000 - 135000 USD per year
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Job Details
- Languages
- English
- Experience
- Minimum of 4–6 years of experience
- Required Skills
- Microsoft ExcelMicrosoft Office SuitePowerPoint
Requirements
- Bachelor's degree in Business, Engineering, or equivalent experience.
- Background in energy production, renewables, or a service-related industry.
- Minimum of 4–6 years of experience in a service enablement, service contracts, or related commercial role.
- Experience with long-term service agreements (LTSAs), including scope of work, bonuses, liquidated damages, and contract negotiation.
- Experience in service support and customer-facing roles within energy, OEM, or inverter vendor environments.
- Experience in service contracts, including scope of work, negotiations, and pricing.
- Strong customer-facing and presentation skills.
- Ability to simplify complex subjects and communicate benefit internally and externally.
- Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel).
- Proficiency in English, both written and verbal.
Responsibilities
- Provide support to the Managing Director of Service & Operations and the Senior Director of Service Enablement.
- Clarify market trends for scope of services offered by SMA in North America.
- Coordinate with Product Management, Sales, and Services teams to refine offerings within the local market.
- Review feasibility and pricing of performance guarantees, including time and energy based availability contracts, service delivery commitments, and data-focused service offerings.
- Educate Sales, Service, and supporting teams on service offerings and positioning.
- Represent the Service organization while advocating service offerings in customer meetings and discussions.
- Support services contracting activities, including legal terms, scope of work, and pricing discussions internally and with customers.
- Ensure enablement of service capabilities and contractual obligations within multiple SMA departments in support of service contracts.
- In partnership with the Business Analytics Team, evaluate effectiveness of service contracts and advocate adjustments to scope, risk, and pricing strategy.
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