Senior Fraud Operations Specialist
R
RampFinTech
Remote (Singapore)Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- Minimum 5 years of experience
Requirements
- Minimum 5 years of experience in fraud prevention or investigations
- Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries
- Excellent collaboration, written and verbal communication skills
- Flexibility to work nights, weekends, and holidays as part of a rotating on-call schedule
Responsibilities
- Analyze new account applications to detect potential fraud patterns, including identity theft, synthetic identities, and other high-risk behaviors.
- Evaluate transactional activity, identifying anomalies and irregularities indicative of fraudulent behavior.
- Thoroughly investigate alerts of first-party and third-party fraud, providing comprehensive documentation of findings.
- Collaborate with internal teams, such as Credit Risk, Compliance, and Customer Support, to ensure timely resolution of fraud-related issues.
- Communicate directly with customers to verify account activity, resolve disputes, and gather necessary documentation during investigations.
- Liaise with external stakeholders, including financial institutions and law enforcement, to support investigations and facilitate recovery efforts when necessary.
- Stay updated on emerging fraud trends, industry best practices, and regulatory requirements to enhance fraud prevention and detection measures.
- Perform root cause analyses, document control breakdowns, and work with the strategy and engineering teams to improve fraud controls.
- Document procedures and proactively identify opportunities for operational process improvement.
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