Cloud Support Technician

United StatesFull-TimeMiddle

Salary not disclosed

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Job Details

Previous experience in a help desk/service desk support or systems administration role
Experience supporting virtual servers and troubleshooting network issues (plus)
Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment (plus)
Experience reviewing technical logs and triaging telemetry alerts
Basic understanding of operating systems (Windows and Linux)
Familiarity with virtual servers and networking concepts
Strong desire to learn and master Azure cloud technologies
Ability to analyze and resolve technical issues effectively
A passion for problem-solving and learning new technologies
Ability to work in a fast-paced, rapidly changing environment
Excellent verbal and written communication skills
Ability to explain technical concepts to non-technical audiences
Strong customer service orientation
Ability to work collaboratively with team members and clients

Monitor, analyze, and resolve incidents for customer infrastructure running in Azure
Triage, action on and disposition telemetry alerts as they come in
Install, configure, and administer customer systems in Azure
Troubleshoot and resolve technical issues related to virtual servers and networks
Escalate complex cases to Tier-2 and Tier-3 support as needed
Perform regular reviews of systems, processes, and procedures
Document systems, processes, and procedures to maintain knowledge base
Promote best practices to enhance and improve organizational processes
Communicate technical issues and solutions to clients in clear, business-friendly terms
Interact with customers to identify IT problems and troubleshoot them efficiently
Provide regular updates to clients via email, ticketing system, and phone calls
Communicate ticket status information to all team members

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