Customer Success Intern

Building SwellConstruction, AEC

Toronto, ON areaInternshipEntry

Salary not disclosed

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Job Details

Requirements

Based in the Toronto, ON area
Studying in the AEC field
Clear, concise writing and note-taking
Comfortable speaking with customers
Organized, reliable, and eager to learn how prefab shops actually work
Kind and curious—always open to learning from colleagues, clients, and the industry.

Responsibilities

Serve as the go-to authority for customers, guiding them through their journey with Building Swell products.
Develop and maintain customer relationships through regular check-ins, training sessions, and feedback mechanisms.
Collaborate with engineering, design, and marketing to relay customer needs and contribute to product improvement.
Use analytics and customer interaction data to drive strategies for customer success and retention.

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