Manager, Software Technical Account Managers

USFull-TimeManager

Salary120600 - 192960 USD per year

Apply NowOpens the employer's application page

Job Details

Bachelor’s degree in Business, Technology, Engineering, or a related field, or equivalent professional experience
8+ years of experience in customer-facing technical delivery, program management, hardware/software deployments, or complex technology environments
5+ years of experience leading senior individual contributors in high-accountability, customer-facing roles
Demonstrated ability to scale execution through teams operating across multiple delivery models
Strong executive presence, with experience engaging command-level or senior customer stakeholders in mission-critical contexts
Proven experience leading hardware and software deployments, including coordination across infrastructure, networking, and field operations
Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows
Data-driven leadership approach with experience managing performance through KPIs, dashboards, and structured operational reviews
Ability to operate effectively in ambiguous, fast-moving environments while maintaining clarity, discipline, and accountability
Experience building custom Microsoft Power BI dashboards, visualizations, and interfaces with Microsoft SSRS is preferred
Experience building views, writing & optimizing queries, and creating reports in SQL Server is preferred
Experience working and supporting law enforcement software systems such as Computer Aided Dispatch (CAD), Records Management Systems (RMS) is preferred

Lead, coach, and develop a team of Technical Account Managers supporting customers through embedded, regional, and traveling delivery models.
Set clear expectations for execution quality, onsite presence, customer engagement, and accountability across varied engagement structures.
Develop talent capable of supporting Axon’s software-centric and hardware-centric products.
Own portfolio-level delivery across assigned agencies, ensuring consistent execution of hardware deployments, software implementations, and integrated workflows.
Provide oversight for end-to-end delivery, including deployment planning, risk management, cross-functional coordination, and lifecycle support.
Serve as the leadership escalation point for agency command staff, IT leadership, and internal Axon stakeholders.
Partner closely with Sales, Professional Services, Support, and Product teams to align delivery with customer commitments and future-state strategy.
Own performance management across your portfolio, including hardware and software deployment timelines, issue resolution SLAs, and platform adoption.
Identify systemic delivery risks or friction points and drive corrective action.
Provide leadership-level escalation support during critical incidents, complex hardware deployments, or agency-impacting events.

View Full Description & ApplyYou'll be redirected to the employer's site