German Customer Service Agent - Remote in Greece
GreeceFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German, English
- Required Skills
- MS Office
Requirements
- Fluency in German (C1 - C2)
- Very good command of English (B2 – C1)
- Good MS Office skills
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
Responsibilities
- Manage incoming chat, mail or phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build relations of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the methods/tools
- Keep records of customer interaction, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
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