Renewals Manager - Growth Customer Segment
C
Common RoomAI GTM Platform
USFull-TimeMiddle
Salary100000 - 130000 USD per year
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Job Details
- Experience
- 3–6+ years
Requirements
- 3–6+ years of experience in Renewals, Account Management, Customer Success, or Sales roles in SaaS
- Experience managing high-volume renewals in a Growth, SMB, or commercial segment
- Comfortable owning transactional processes while still thinking strategically about scale
- Communicate clearly and confidently with customers around pricing, contracts, and value
- Highly organized and able to manage competing deadlines and priorities
- Enjoys working cross-functionally to solve process and customer experience challenges
- Brings a data-informed mindset and is curious about what drives retention and churn
- Thrives in fast-paced, scaling environments
Responsibilities
- Own renewals for Growth customers, managing a high-volume book of business with varying contract terms and renewal cycles
- Drive renewal motions end-to-end, including outreach, negotiation, contract execution, and close
- Partner with Customer Success to assess account health, usage, and renewal risk well ahead of contract end dates
- Proactively identify churn risk and take action to mitigate through value reinforcement and alignment
- Manage renewal transactions efficiently and consistently, balancing speed with a strong customer experience
- Apply standardized renewal processes while exercising judgment for exceptions and edge cases
- Maintain accurate renewal forecasts and pipeline hygiene in partnership with RevOps
- Ensure renewal terms, pricing, and approvals align with Common Room policies
- Work closely with Customer Success, RevOps, Finance, Legal, and Billing to ensure smooth renewal execution
- Escalate complex or at-risk renewals appropriately while remaining accountable for outcomes
- Provide clear visibility into renewal status, risks, and outcomes
- Identify patterns across Growth renewals related to churn drivers, pricing sensitivity, product adoption, and expansion signals
- Share insights and recommendations with the Head of Account Management to improve renewal strategy, tooling, and process at scale
- Contribute to the development of renewal playbooks, templates, and best practices for high-volume segments
- Help shape automation and workflows that improve renewal efficiency and predictability
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