Customer Success Manager
New
F
FeathrNonprofit Marketing Platform
Remote candidates located within the United States, EST or CST preferredFull-TimeMiddle
Salary$75,000 base annually, $105,000 OTE.
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Job Details
- Experience
- 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role; 2+ years experience developing, managing, or planning digital marketing campaigns.
- Required Skills
- SalesforceDigital MarketingCustomer SuccessAccount Management
Requirements
- 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role.
- 2+ years experience developing, managing, or planning digital marketing campaigns.
- Non-profit or association industry experience is strongly preferred.
- Exceptional organizational skills with the ability to manage shifting priorities and escalations.
- Strategic vision with the ability to maintain a high-level view of account health.
- Ability to empower customers to become proficient and self-sufficient in the application.
- Executive presence with the ability to lead strategic conversations with senior decision-makers.
- Strong commercial acumen for managing renewals and contract negotiations.
- Clear communication skills with the ability to adjust style for different audiences.
- Deep understanding of marketing best practices.
Responsibilities
- Manage a portfolio of strategic accounts.
- Become a Feathr Product expert and strategic adviser.
- Guide customers on how to creatively and productively utilize the Feathr app to amplify their marketing efforts.
- Lead the creation and execution of Joint Success Plans to align customer goals with Feathr's solutions.
- Drive multi-threading efforts within customer organizations to secure key stakeholder relationships and mitigate risk.
- Assist customers in developing the skills for them to independently create and manage campaign plans based on their goals.
- Track account progress and status updates in Salesforce and Planhat.
- Own the end-to-end renewal process, including contract management, pricing, and expansion to ensure customer renewal.
- Create and lead customer Business Reviews (e.g., Quarterly Business Reviews) to highlight value with Feathr, as well as to uncover risk and growth opportunities.
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