Customer Success Manager
New
C
CerebriOSB2B SaaS
United StatesFull-TimeMiddle
Salary75,000 - 105,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Business IntelligenceCustomer SuccessHubSpotAccount ManagementData analytics
Requirements
- 2+ years of experience in customer success, account management, client services, or a similar customer-facing role
- Experience working with B2B SaaS or other technology products
- Strong communication and relationship-building skills
- Ability to understand customer needs and translate them into practical next steps
- Comfortable working with product usage data and customer health metrics
- Strong organizational skills and ability to manage multiple customer relationships independently
- Proactive approach to identifying problems before they become escalations
- Comfortable working cross-functionally with Sales, Product, Engineering, and Support teams
- Customer-focused mindset combined with strong business judgment
Responsibilities
- Manage relationships with a portfolio of B2B customers and become a trusted point of contact throughout their journey
- Guide new customers through onboarding, configuration, and initial product adoption
- Understand customer goals and help them identify ways to get greater value from the analytics platform
- Monitor customer engagement and proactively identify adoption risks or opportunities
- Conduct regular customer check-ins and business reviews to understand needs, progress, and priorities
- Partner with Sales, Product, and Support teams to resolve customer issues and improve the overall customer experience
- Collect and communicate customer feedback, feature requests, and recurring pain points to internal teams
- Help develop scalable onboarding, education, and customer success processes as the customer base grows
- Track customer health and success metrics and use them to prioritize your work
- Support renewals and identify opportunities for deeper product adoption and account growth
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