Customer Success Manager
New
S
SQREEMArtificial Intelligence
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3–7 years
- Required Skills
- Data AnalysisCustomer SuccessAccount Management
Requirements
- 3–7 years of experience in Customer Success, Account Management, or Programmatic Media.
- Strong understanding of DSPs (Demand-Side Platforms) and PMPs (Private Marketplaces).
- Deep knowledge of media activation workflows.
- Demonstrated ability to translate complex data into actionable insights.
- Experience managing agency or brand relationships.
- Highly proactive, structured, and commercially minded approach.
- Excellent communication and time management skills.
- Self-starter with independent problem-solving capabilities.
- Ability to work under pressure.
Responsibilities
- Launch campaigns successfully within the platform.
- Translate audience intelligence into activation and guide customers through optimization.
- Monitor platform usage, campaign activity, and spend trends to ensure customer health.
- Proactively manage customer retention and intervene before churn risk.
- Identify and execute opportunities to grow campaign budgets and platform usage.
- Collaborate with sales, product, and platform teams to advocate for customer needs and relay feedback.
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