WordPress Support Developer

1-3+ years of hands-on WordPress experience (support, maintenance, or development). Strong experience managing WordPress themes, plugins, and content updates. Working knowledge of HTML, CSS, and basic JavaScript. Comfort troubleshooting common website and plugin issues. Experience working with support tickets or task-based workflows. Basic understanding of hosting environments, domains, and website performance. Strong written communication skills in English. Reliable internet, strong attention to detail, and an ownership mindset. Ability to work remotely with overlap in U.S. business hours.

Handle ongoing website support tickets (bug fixes, layout issues, small functional updates). Maintain and update WordPress websites, ensuring correct content addition and formatting. Implement content updates (pages, blog posts, landing pages) from internal teams. Troubleshoot common WordPress issues (themes, plugins, performance, responsiveness). Adjust layouts and fix front-end issues using basic HTML/CSS and JavaScript. Support integrations with third-party tools, APIs, and CRMs. Perform basic server/hosting checks (uptime, errors, plugin conflicts, backups). Ensure websites remain secure, up to date, and well-organized. Collaborate with non-technical team members and communicate clearly. Document fixes, changes, and recurring issues.