Data Analyst

Bachelor's degree in Computer Science, Finance, Accounting, Mathematics, Statistics, or a related field. 1-2 years of experience in data analysis or data science, or equivalent academic experience. 2+ years of experience implementing or supporting SaaS software. Experience working in a ticketing system daily (Zendesk preferred). Experience with BigQuery or similar SQL-based data analytics tools. Proficiency with Microsoft Excel. Familiarity with SQL or Python is a plus.

Manage full-lifecycle implementation of a payments industry CRM and Residuals platform. Act as the subject matter expert for the Residuals module. Solve residual calculation tickets using Excel and the Merchant Central platform. Interact with clients over Zoom and email regarding residual calculations and configuration updates. Create new mathematical formulas and verify existing formulas for residual income calculations. Provide guidance on using and configuring the Merchant Central Residuals module. Log software issues, bugs or inconsistencies using JIRA and Zendesk. Create visual mockups and written descriptions of suggestions for the development team. Train and coach new clients on the benefits of Merchant Central. Educate yourself about the payments industry. Collaborate with cross-functional teams to define data needs and implement data-driven solutions. Communicate findings effectively to technical and non-technical stakeholders. Assist in conducting ad-hoc analyses and data extraction.