Senior Software Engineer, Customer Service (Remote)

5+ years of professional development experience with backend technologies Experience building services using Go, Ruby on Rails, Java, or similar Experience integrating with customer service software (Salesforce Service Cloud, Zendesk, HubSpot) Exposure to contact center tooling (Twilio, Amazon Connect) is a plus Experience designing and consuming APIs (REST or GraphQL) Working knowledge of relational SQL databases (e.g., PostgreSQL) Quality mindset: automated testing, clean code, code reviews, CI/CD basics Practical experience using feature flags, telemetry, and safe rollout techniques Track record collaborating with Product and Design Eagerness to give and receive feedback Friendly, flexible, and pragmatic approach

Design and build services and features for customer service tech stack Integrate with Salesforce Service Cloud Balance quality and speed for company priorities Mentor junior engineers Contribute to engineering excellence