Organizational Design Data Consultant - Remote

2+ years of experience in data analysis, workforce analytics, HR analytics, or related roles (healthcare/contact center setting preferred). Proficiency in data analysis tools (Excel, Power BI, Tableau, SQL, or similar). Strong proficiency in Microsoft Office suite. Experience working with HR systems and contact center data sources. Familiarity with data visualization and dashboard creation. Demonstrated ability to translate complex data into actionable business insights. Excellent written and verbal communication skills, especially presenting findings to non-technical audiences. Bachelor’s degree in Data Science, Analytics, HR Management, Business, Healthcare Administration, or related field. Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust.

Analyze HR, staffing, and operational datasets for optimization in clinical contact center consolidation. Develop, validate, and maintain data models/reports for workforce planning, resource allocation, and attrition forecasting. Prepare data-driven presentations, dashboards, and reports for stakeholders. Support scenario modeling and impact analyses for transition plans and workforce alignment. Design and execute analyses for current-state vs. future-state staffing needs using descriptive and predictive analytics. Collect, clean, and validate data from multiple sources for integrity and reliability. Collaborate with project teams to translate findings into actionable recommendations. Support the design of optimized operating models grounded in data-based insights.