Chief of Staff, Operations

Bachelor's degree, MBA or advanced degree preferred. 10+ years of experience in operations, strategy, consulting, or similar. Familiarity with OKRs, KPIs, and operational planning frameworks. Proven experience working closely with senior executives. Experience in both large companies and start-ups is a plus. Ability to manage ambiguity and shifting priorities. Exceptional organization and attention to detail. Influencing skills without direct authority. Calm, reliable presence in high-pressure environment.

Partner with COO to define, prioritize, and execute goals. Translate strategy into actionable plans, milestones, and metrics. Track progress and flag risks. Drive alignment across departments. Lead cross-functional projects. Facilitate decision-making. Manage COO's operating cadence (OKRs, KPIs, reviews). Prepare executive-level presentations. Ensure follow-through on decisions. Identify opportunities for operational improvements. Support implementation of new processes. Promote best practices in execution and accountability.