AWS Incident Manager

5+ years of experience managing critical incidents in SaaS environments. Prior knowledge and understanding of Cloud environment, AWS, DevOps practices, or related technical operations. Experience in a similar role, preferably within a software or technology company. Strong technical background with experience in incident management and response. Proven ability to lead teams in driving rapid incident resolution. Solid understanding of modern software landscape and familiarity with JIRA & PagerDuty integrations. Excellent written and verbal communication skills. Ability to perform well under pressure and compete priorities effectively. Strong English language communication and collaboration skills.

Initiate and oversee incident response efforts in a 24/7 SaaS environment. Collaborate with cross-functional teams and leverage tools like JIRA, PagerDuty, New Relic, AWS, and Microsoft Teams. Drive teams to resolve incidents quickly and efficiently. Understand software and infrastructure landscape to guide resolution strategies. Ensure appropriate stakeholders are involved in active incidents. Communicate clearly with internal and external stakeholders, providing timely updates. Track and report uptime metrics. Coordinate and lead post-mortem sessions, documenting root causes, lessons learned, and action items. Create comprehensive post-incident (PIRs) and RCA documents. Implement proactive strategies and tools to reduce risks and strengthen system resilience. Participate in on-call rotation.